Comcast Battle

Is there a company you hate with a burning passion that just won’t die? A company that has treated you so badly over the years that you’re just dying for a little payback? For me, that company was the massive mega-conglomerate Comcast Cable (or Xfinity as it’s known nowadays). My feud with these bozos has lasted for decades. It all started back in the ‘80s when my roommate Jim moved to Virginia.

He was working in D.C. temporarily, and then he called to let me know he was moving out. A moving company would be coming by to pick up his stuff. Only one problem, on the day the movers showed up I wasn’t paying close attention as they packed up Jim’s things. They accidentally grabbed the Comcast cable remote, thinking it belonged to Jim, and not the house.  

When I discovered the remote was missing, I disconnected the cable box and took it up to Comcast to get a replacement box and remote. They commented on the missing remote, but I told them it had been shipped to my roommate by mistake and got lost along the way. He never received it. Which was true. The response of the clerk behind the counter was, “Oh, okay. Just let us know if it turns up.”  That was it.  

Then, the battle was joined. From that point on, whenever I called Comcast for a service issue, or to add new channels, I always got the same question.  “Where’s the remote?”  Every single time I would have to speak to a manager after being told that I still owed them $80 for the missing remote. Did they ever put a note in my file about my explanation?  No, of course not! 

Then I moved, and I was forced to use Comcast again as my cable provider. I had no choice. They were the only service in town. Their first question?  “Where’s the remote? You owe us $80!” This stupidity went on for DECADES! Then, a decisive victory was won by yours truly, and suddenly the war was over. WOW was finally offering service in our area, and I jumped at the chance to switch.  

Once WOW was up and running, I placed the call I had been waiting to make for many years. Calling Comcast to cancel my service!  Not only that, but to unleash holy hell on them for all of the crap they put me through over the years. When the phone call came from Comcast to try to keep my business, I unloaded on the poor lady who was unlucky enough to be on the other end of the line. I bitched about the poor service, high cost, and yes, that damn remote!  It was a very satisfying experience!

I don’t know if you’ve ever had that kind of opportunity, but it was glorious. So, if you have a corporate enemy you’ve been doing battle with over the years, here’s to the day when you can take them out to the woodshed! I was smiling for a week!  

As usual, thank you for taking time out of your busy day to read this article. I hope you will continue to enjoy and follow this blog. Please feel free to share these stories with your family and friends!

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